Customer Service Manager
Core
Oversee daily operations of a retail store sales floor, drive profit and revenue goals, and lead a team of Retail Sales Associates.
Role type
Retail Store Manager
Builds
Retail store operations and sales performance
Domain
Retail / Non-profit
Deliverable
product features
Required skills
Team leadership, inventory management, financial reconciliation, customer service, performance management, compliance coordination, training and mentoring
Preferred skills
Retail management experience, customer service experience, Microsoft Office proficiency
Technologies
Microsoft Office Suite
Responsibilities
Execute retail operations plan to achieve profit and revenue goals; conduct new goods inventory and ensure proper reporting; reconcile daily paperwork; de-escalate customer situations; maintain store cleanliness and brand standards; provide mentoring and training to team members; manage performance, staffing, and compensation; ensure compliance with security, health, and safety policies.
Seniority
Individual Contributor, Management