Training Specialist & Technical Writer - (Data Center Cooling Solutions)
Core
Conduct onsite and virtual training sessions and develop technical materials for customers on data center cooling product installation, operation, and maintenance.
Role type
Training Specialist & Technical Writer
Builds
Training programs, manuals, presentations, and demonstrations for data center cooling solutions
Domain
Data center infrastructure / Electrical cooling systems
Deliverable
product features
Required skills
Technical product training, technical writing, translating complex concepts, LMS management, customer mentorship, program customization, feedback analysis
Preferred skills
Data center industry experience, remote training platform proficiency
Technologies
LMS, remote training platforms
Responsibilities
Conduct onsite and virtual training sessions, develop and deliver training materials, facilitate hands-on demonstrations, manage virtual course setup and enrollment, provide technical support and mentorship during installation, collaborate with sales to identify training needs, maintain up-to-date product knowledge, adapt training materials, collect and analyze customer feedback, travel to customer locations
Seniority
Individual Contributor, mid-level specialist