Field Service Representative (FSR)
Core
On-site technical support for HawkeyeFlight Planeside software and Portable Electronic Maintenance Aid (PEMA) systems supporting U.S. Navy fleet aviation maintenance operations.
Role type
Field Service Representative (FSR) for defense aviation software
Builds
Operational availability of planeside software and maintenance aid tools for Navy squadrons
Domain
Defense / Aviation Maintenance / Software Support
Deliverable
client delivery
Required skills
Software troubleshooting, network connectivity diagnostics, system performance analysis, user training delivery, technical documentation, root cause analysis, configuration management
Preferred skills
U.S. Navy aviation maintenance experience, PEMA processes knowledge, naval fleet concentration site operations, defect-tracking processes
Technologies
HawkeyeFlight Planeside, PEMA, Microsoft Office
Responsibilities
Troubleshoot software, hardware, and network issues; conduct user training sessions; document system discrepancies and corrective actions; coordinate with engineering and logistics teams; generate service and deficiency reports
Seniority
Mid-level, hands-on IC
