Level 3 - Technical Service Engineer
Core
Sustaining, supporting, and improving on-premises virtualization and hyper-converged infrastructure (HCI) platforms for government ICT environments.
Role type
Senior IC Technical Service Engineer (Infrastructure)
Builds
Secure, high-availability compute clusters and backup systems for government clients.
Domain
Government IT / Secure Infrastructure / Virtualization
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VMware vSphere administration, Nutanix AHV management, Microsoft Hyper-V support, backup tool administration (HYCU, DPM), capacity management, security hardening, patching, change management, incident response, DR testing
Preferred skills
VMware VCP, Nutanix NCP/MCP, Microsoft Hyper-V certification, SolarWinds/vROps/Prism Central experience, deduplication strategies
Technologies
VMware vSphere, Nutanix AHV, Microsoft Hyper-V, HYCU, Data Protection Manager (DPM), SolarWinds, vROps, Prism Central
Responsibilities
Monitor and maintain performance and health of compute clusters; Administer backup platforms and ensure recovery testing; Respond to incidents and service requests; Plan and implement changes under change management processes; Support lifecycle management including hypervisor patching and firmware updates; Collaborate with storage and network teams for cross-platform integration
Seniority
Mid-Senior, hands-on IC