ISC Quality Specialist
Core
Acts as the voice of the customer within the business and the voice of the business supply chain in front of customers, focusing on critical interfaces between supply chain planning, customer service, product quality, regulatory, sales, and logistics.
Role type
Integrated Supply Chain (ISC) Quality Specialist
Builds
Reliable, cost-effective, and sustainable supply chain operations with an end-to-end focus.
Domain
Chemical manufacturing / Supply Chain Management / Quality Assurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Supply chain management, customer service, product quality, regulatory compliance, logistics, problem-solving, analytical skills, computer applications proficiency
Preferred skills
Strategic customer collaboration, waste reduction in E2E supply chain, cross-functional process design, external system certifications/audits facilitation
Technologies
ISO 9001, TS 16949, ISO 22000, GMP, GDP, FDA systems
Responsibilities
Represent the business ISC in front of commercial teams and customers; Accountable for target service levels including OTD, Order Automation, and supply chain cost to serve; Champion Customer Success Teams to create a value-generating culture; Implement defined plans and actions to support business needs; Collaborate with Customer Service, Logistics, and Procurement to meet business requirements; Lead collaboration projects with strategic customers to reduce waste; Network with Supply Chain Quality Leaders to optimize operations; Work with Quality, Regulatory, and Logistic functions to develop and implement quality/regulatory management systems; Ensure effective design and deployment of cross-functional CAMP work processes.
Seniority
Individual Contributor, 1-2 years experience preferred
