ISC Improvement manager
Core
Drive end-to-end operational excellence across CSS Operations by identifying, designing, and implementing improvements in upstream, core, and downstream processes to enhance customer experience, service quality, cost efficiency, and process reliability.
Role type
Senior IC operations improvement manager
Builds
Operational efficiency, service quality, and process reliability within CSS Operations (Digital Ordering, Planning, Logistics, Documentation)
Domain
Chemical manufacturing / Supply Chain Operations
Required skills
Lean, Six Sigma, DMAIC methodologies, cross-functional stakeholder engagement, data-driven root cause analysis, project management, ERP system proficiency, forecasting accuracy improvement
Preferred skills
Digital mindset, change management without authority, standardization of best practices
Technologies
ERP systems, Digital Ordering platforms, Planning systems
Responsibilities
Lead CSS Operations Excellence initiatives to improve efficiency, customer satisfaction, service quality, and cycle times; Drive upstream process improvements by partnering with Digital Ordering and Planning teams to reduce process breakdowns and improve forecasting accuracy; Lead downstream process improvements focusing on logistics coordination, documentation accuracy, shipment performance, and delivery reliability; Collaborate cross-functionally with Commercial Excellence, Logistics, Planning, Quality, EH&S, and Capability teams; Manage and lead Continuous Improvement (CI) programs and projects using Lean, Six Sigma, and DMAIC methodologies; Leverage data-driven insights to analyze CSS operational performance and implement sustainable improvements
Seniority
Senior, hands-on IC
