Last Mile Site Leader - NorCal
Core
Coordinate communication between haulers, delivery teams, and client management to ensure effective in-home delivery and resolve shipping discrepancies.
Role type
Last Mile Site Leader
Builds
End-to-end warehousing and distribution logistics solutions
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Communication, Mathematical skills, Problem solving, Vendor relations, Performance management
Responsibilities
Coordinate flow for communication between Haulers/Delivery Teams/Flatbed Drivers, Call Center and Local Client Management Teams; Provide on-site presence to ensure Haulers/Delivery Teams are following procedures; Oversee recruiting, processing, and performance of Haulers; Develop and maintain relations with vendors; Ensure follow up on shipping discrepancies, damaged goods and in-home damage claims; Interface with end customers to ensure effective in-home delivery for customers; Maintain monthly operation reports that include statistics and customer service scores.