Director, Business Intelligence
Core
Lead the analytics, reporting, and insights team for Client Operations and Contact Centers to drive operational efficiency and customer experience through data-driven strategies.
Role type
Director, Business Intelligence (Strategy & Leadership)
Builds
Dashboards, automated reports, self-service analytics, and strategic data products for business decision-making.
Domain
Automotive industry, Business Intelligence, Data Analytics
Deliverable
dashboards & analysis
Required skills
Data strategy development, Data governance, KPI metric development, Team leadership, Stakeholder management, Data visualization, Business process improvement, Executive communication, Strategic planning, Cross-functional collaboration
Preferred skills
Automotive industry experience, Advanced degree, AI tools experience, Experience with data modeling
Technologies
Tableau, DOMO, Looker, Power BI, Sisense, MS Business Objects, SAS, SPSS
Responsibilities
Create vision and roadmap for business analytics function, Lead team of analysts and data scientists, Develop and refine KPIs, Build insights at scale, Automate key processes, Drive development of analytical tools and platforms, Translate complex findings into business recommendations, Identify client experience improvements.
Seniority
Director, Strategic Leadership
