Fleet Client Services Specialist II
Core
Coordinate fleet maintenance transactions, manage billing, and schedule repairs for light, medium, and heavy-duty trucks and trailers.
Role type
Fleet Services Coordinator
Builds
On-site mobile maintenance and repair services for fleets
Domain
Automotive / Trucking / Fleet Maintenance
Deliverable
client delivery
Required skills
Billing process management, Customer service, Documentation, Cross-functional collaboration, Excel and data entry, Problem-solving
Preferred skills
Trucking industry knowledge, Fleet maintenance experience, Automotive experience
Responsibilities
Assist with billing processes, Manage maintenance transaction lifecycle, Document customer contacts, Provide customer service for calls, Obtain customer approval for repairs, Schedule preventative maintenance, Partner with Field Operations to schedule technicians, Encourage advance repair scheduling, Improve dispatching and service scheduling capabilities