Fleet Client Services and Billing Specialist II
Core
Support fleet maintenance operations by managing billing, scheduling repairs, and coordinating with field technicians to ensure customer units are serviced efficiently.
Role type
Fleet Client Services Specialist II (Individual Contributor)
Builds
On-site mobile maintenance and repair services for light, medium, and heavy-duty trucks and trailers
Domain
Automotive / Fleet Maintenance / Transportation
Deliverable
client delivery
Required skills
Billing process management, maintenance transaction lifecycle management, customer service, documentation, scheduling coordination, data entry, Excel proficiency
Preferred skills
Trucking industry knowledge, fleet maintenance experience, automotive experience
Responsibilities
Assist with billing processes, manage maintenance transaction lifecycle from origination to completion, document customer contacts in systems, provide customer service for internal and external calls, obtain customer approval for repairs, schedule preventative maintenance, partner with Field Operations to schedule technicians, encourage advance repair scheduling, improve dispatching and service scheduling capabilities
Seniority
Mid-level Individual Contributor