Arbitrator I (Manheim Fort Lauderdale)
Core
Resolve customer complaints and disputes regarding vehicle returns and claims by investigating cases, negotiating repairs/pricing, and ensuring policy compliance.
Role type
Individual Contributor claims arbitrator
Builds
Resolved customer disputes and validated vehicle claims
Domain
Automotive / Vehicle Operations
Deliverable
client delivery
Required skills
Negotiation, investigation, policy compliance, financial approval, documentation management, communication
Preferred skills
Automotive or body shop experience, claims adjuster experience
Responsibilities
Review customer claims to verify compliance with arbitration policies; Investigate basic and less complex cases (e.g., late title claims, condition reports); Interface with departments involved in complaints; Use resources to facilitate inspections and documentation; Resolve cases using financial approval authority; Mediate disputes and negotiate repairs/pricing; Maintain accurate case files; Escalate cases to supervisors when required.