Arbitrator I (Manheim Fort Lauderdale)
Core
Resolve customer complaints and disputes regarding vehicle returns and claims by investigating cases, negotiating repairs/pricing, and ensuring policy compliance.
Role type
Entry-level individual contributor claims arbitrator
Builds
Resolved customer disputes and validated vehicle claims
Domain
Automotive sales and vehicle operations
Deliverable
client delivery
Required skills
Negotiation, accuracy, attention to detail, organizational skills, time management, adaptability
Preferred skills
Automotive or body shop experience, claims adjuster experience
Responsibilities
Review customer claims to verify compliance with national arbitration policies, investigate basic and less complex cases, interface with multiple departments during fact-finding, use financial approval authority to resolve cases, evaluate claims by comparing and validating information, facilitate communication for resolution via phone/email/in-person, mediate disputes and negotiate repairs or pricing, maintain accurate case files and documentation, determine if escalation to a supervisor is required