Fleet Client Services Specialist II
Core
Coordinate the end-to-end lifecycle of fleet maintenance transactions, from origination to handover to repair technicians, ensuring accurate documentation and customer approval.
Role type
Fleet Services Coordinator
Builds
On-site mobile maintenance and repair services for light, medium, and heavy-duty trucks and trailers
Domain
Automotive fleet maintenance and transportation
Deliverable
client delivery
Required skills
transaction lifecycle management, customer service, cross-functional collaboration, data entry, Excel proficiency, problem-solving
Preferred skills
knowledge of the trucking industry, fleet maintenance experience, automotive/trucking experience
Responsibilities
Manage maintenance transaction lifecycle from origination to technician handover, document customer contacts accurately in fleet systems, obtain customer approval for repairs and services, schedule preventative maintenance, partner with Field Operations to assign technicians, encourage advance repair scheduling
Seniority
Individual Contributor, 3+ years experience