Account Operations Outside Specialist II (Manheim)
Core
Primary point of contact for resolving client issues and coordinating vehicle sale run processes for accounts ranging from simple to complex.
Role type
Account Operations Specialist (Automotive)
Builds
Client inventory movement and organization for vehicle sales
Domain
Automotive industry / Vehicle operations
Deliverable
client delivery
Required skills
vehicle reconditioning knowledge, auto body inspection, condition reporting, client relationship management, prioritization, Microsoft Office proficiency, valid driver's license
Preferred skills
experience in auto/logistics/transportation, ability to operate standard and automatic transmission vehicles
Responsibilities
Resolve client inquiries regarding vehicle condition and discrepancies, coordinate sale vehicle run processes, examine vehicles to ensure standards and quality, complete estimates and approve reconditioning services, conduct condition reports and imaging audits, educate clients on auction processes, coordinate redemptions and ensure documentation compliance, adhere to Cox standards and NAAA guidelines
Seniority
Individual Contributor, 2-3+ years experience
