Student Case Manager
Core
Administrative professional managing complex student cases involving behavioral issues, mental health crises, and academic planning to support student retention and community safety.
Role type
Senior IC student case manager (administrative)
Builds
Coordinated care plans and referrals for students in crisis
Domain
Higher education + student affairs + behavioral health
Deliverable
client delivery
Required skills
crisis intervention, academic planning, case management, multi-agency coordination, record keeping, stakeholder communication
Preferred skills
knowledge of college student psychology, medical issues, multi-disciplinary teamwork
Technologies
case management systems
Responsibilities
Serve as primary contact for students in crisis or with complex needs; coordinate referrals to internal university units and external community providers; assist with academic planning and course load adjustments; communicate with families and emergency contacts regarding safety emergencies; maintain accurate case records; provide training on case management procedures.
Seniority
Mid-level, hands-on IC