Client Care Supervisor
Core
Lead the day-to-day operations of the Client Care team to ensure efficient hospital operations and an exceptional client experience in a veterinary health system.
Role type
Client Care Supervisor (Frontline Operations & Staff Management)
Builds
Client care services and operational workflows for veterinary patients and their owners
Domain
Veterinary Healthcare / Client Services
Required skills
Staff supervision and performance management, workflow coordination, scheduling and staffing, conflict resolution, compliance monitoring, team training and development, operational problem-solving
Preferred skills
Experience in veterinary or medical client service environments, familiarity with veterinary scheduling systems, process improvement implementation, cross-functional collaboration
Technologies
Cornerstone, ezyVet, Instinct, UVIS, Avimark
Responsibilities
Coordinate staffing, schedules, and workload distribution; supervise and develop team members; partner with clinicians to facilitate patient flow; ensure compliance with hospital policies and regulatory requirements; resolve client and operational concerns; implement continuous improvement initiatives
Seniority
Mid-level Supervisor, hands-on management