Principal Technical Support Engineer
Core
Provide technical direction and leadership for support, development, and enhancement of Rocket's Enterprise Server and COBOL solutions for enterprise customers.
Role type
Principal Technical Support Engineer (Enterprise Server/COBOL)
Builds
Enterprise Server, Enterprise Developer, and Visual COBOL product families
Domain
Mainframe modernization, Enterprise Server, COBOL, Legacy Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
COBOL, PL/I, C/C++, Java, DB2, SQL Server, MySQL, Oracle, Windows, UNIX/Linux, CICS, JCL/JES, IMS, Message Queues, Web Services, LDAP
Preferred skills
Mainframe technologies, Security concepts, Network connectivity diagnosis
Technologies
Enterprise Server, Visual COBOL, DB2, SQL Server, MySQL, Oracle, CICS, JCL/JES, IMS
Responsibilities
Lead customer calls and troubleshooting sessions for production and Severity 1 issues; Independently reproduce, analyse, and resolve complex and urgent technical problems; Mentor, coach, and support other Support Engineers across all levels; Develop reproducible test cases and submit high-quality defect reports to R&D
Seniority
Principal, hands-on IC with leadership
