Head of Logistics & Services Claims
Core
Lead the North American claims function for Maersk's Ground Freight and Logistics & Services portfolio, managing cargo, property damage, and general liability claims.
Role type
Senior leadership claims manager (logistics)
Builds
Claims resolution processes and loss-prevention strategies for B2C delivery, LTL, linehaul, Air, LCL, Warehousing, and Landside Transportation.
Domain
Global logistics and supply chain
Required skills
Claims management, team leadership, stakeholder management, negotiation, conflict resolution, data analytics, insurance knowledge, litigation management, loss prevention
Preferred skills
Direct logistics experience, subrogation, legal experience, automation/AI implementation
Technologies
Claims systems, Microsoft Office (Excel), AI solutions
Responsibilities
Lead and develop three Senior Team Managers; oversee complex and high-value claims; partner with Legal and external counsel; manage insurance-related claims activity; drive continuous improvement through automation and data quality; review claims trends and exposures.
Seniority
Senior, leader-of-leaders