Cross-Border Transport Operations Agent
Core
Coordinate and execute daily cross-border trucking operations across Vietnam–Cambodia, Vietnam–China, and Vietnam–Laos corridors, ensuring safe, on-time delivery and compliance.
Role type
Senior IC cross-border transport operations agent
Builds
End-to-end cross-border trucking services for customers across Southeast Asia
Domain
Logistics and Supply Chain
Required skills
Cross-border trucking operations, Vendor coordination, Customs compliance, Exception management, Stakeholder coordination, Cost analysis, KPI tracking, Regulatory knowledge, Excel, Reporting
Preferred skills
Transport Management Certificate, VN–Cambodia / VN–China trade lane experience, TMS experience
Technologies
Excel, TMS
Responsibilities
Coordinate end-to-end cross-border trucking operations including dispatch, border crossing, customs, and delivery; Monitor daily operational dashboards and shipment milestones; Track on-time performance and service quality; Support short-term capacity planning for trucks and drivers; Coordinate with customs brokers and validate vendor charges; Handle operational exceptions and escalate complex issues; Act as operational point of contact for customers and internal teams.
Seniority
Mid-level, hands-on IC