Ocean Customer Experience Specialist WSA - Spanish
Core
Handle daily issue resolutions via email and chat, prepare and submit export/import documentation, and ensure data quality to meet SLAs for Maersk's global trade logistics customers.
Role type
Customer Experience Specialist (Logistics)
Builds
Customer support interactions and accurate trade documentation
Domain
Global Trade and Logistics
Required skills
Spanish (fluent), English (fluent), Customer service, Shipping/Logistics industry knowledge, MS Office, Data quality management, Process adherence
Preferred skills
Spanish language training, Root cause analysis, Training new hires
Technologies
MS Office
Responsibilities
Handle daily issue resolutions via email and chat, Prepare and submit export/import documentation timely and accurately, Focus on data quality to ensure SLAs are met, Support peers with technical or process related challenges, Perform root cause analyses in the event of escalations, Train new hires on the process
Seniority
Entry-level to Junior (1-2 years experience)
