IT Business Analyst
Core
Bridge between business users and technical teams to define, document, and validate requirements for technology solutions.
Role type
IT Business Analyst
Builds
Technology solutions aligned with business goals
Domain
IT / Business Process
Deliverable
product features
Required skills
requirement gathering, functional specification writing, user acceptance testing coordination, incident troubleshooting, process automation identification, system documentation
Preferred skills
1-2 years of experience in a similar role
Technologies
None specified
Responsibilities
Serve as main point of contact between business users and development/vendor teams; Gather, analyze, and document detailed business and system requirements; Translate business needs into functional specifications for technical teams; Support project delivery, including user acceptance testing and solution validation; Provide Level 1 and Level 2 application support and troubleshoot issues; Ensure timely resolution of incidents and service requests within agreed SLAs; Assist in identifying opportunities for system enhancements or process automation; Maintain clear and up-to-date documentation for systems and processes.
