Ocean Customer Experience Specialist (Spanish Speaker)
Core
Provide customer services and support to clients onboarded in the Maersk environment, managing cases, onboarding, and relationships.
Role type
Customer Experience Specialist (Administrative stream)
Builds
Customer support services for global trade logistics clients
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Customer channel management, Case management, Customer onboarding, Relationship management, Contract management, Dispute management
Preferred skills
Spanish language proficiency
Technologies
None stated
Responsibilities
Manage customer channels, Handle case management, Support customer onboarding and relationship management, Manage contracts and disputes
Seniority
Entry-level to Junior, supervised IC