Lead Logistics Customer Experience and Operations Specialist - Japanese Speaker

China, Sichuan, Chengdu, 610041Full-time2026-10-27 → 2026-11-12

Core

Deliver ocean or supply chain service by managing customer requests (booking, documentation, emails, calls) and coordinating with stakeholders to ensure timely resolution.

Role type

Lead Logistics Customer Experience and Operations Specialist

Builds

Customer service solutions and operational processes for global trade logistics

Domain

Logistics / Supply Chain / Ocean Freight

Deliverable

client delivery

Required skills

Japanese language proficiency, English and Mandarin communication, SOP/IOP execution, process improvement, stakeholder coordination, Microsoft Office

Preferred skills

Shipping and logistics background, 1-2 years customer service experience, business culture knowledge

Responsibilities

Execute SOP/IOP requests for booking and documentation, respond to customer inquiries across channels, share best practices to drive team performance, identify and communicate process deviations or safety risks

Seniority

Individual Contributor, Lead level

About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega