Operations Support Specialist
Core
Prepare and consolidate APAC Operations reports and dashboards, analyze operational KPIs, and support continuous improvement initiatives for the Acute Care Technology division.
Role type
Operations Support Specialist (APAC)
Builds
Operational dashboards, performance scorecards, and standardized process documentation for EMS, hospital, and public safety customers.
Domain
Medical devices / Healthcare / Supply Chain Operations
Deliverable
dashboards & analysis
Required skills
Operations reporting, KPI analysis, SOP development, process improvement, data accuracy, ERP systems, Microsoft Excel
Preferred skills
Power Query, Power BI, Oracle ERP, Syteline, PLM systems, medical-device industry experience
Technologies
Microsoft Excel, Power Query, Power BI, Oracle, Syteline, Agile
Responsibilities
Prepare and consolidate daily, weekly, monthly and quarterly APAC Operations reports and dashboards; Monitor and analyse OTIF, backlog, shipments, customer delivery, forecast accuracy and other operational KPIs; Analyse performance gaps and root causes, and track corrective actions to completion; Develop and maintain SOPs, process maps, work instructions and operational control documents; Identify process inefficiencies and coordinate approved continuous-improvement initiatives; Coordinate documentation, training records and follow-up actions for internal and external audits.