Business process - Subject Matter Expert
Core
Drive operational excellence across the European Logistics and Services network by standardizing processes, improving system adoption, and leading transformation initiatives.
Role type
Senior Business Process Subject Matter Expert
Builds
Scalable, efficient, and customer-focused logistics operations
Domain
Global trade and logistics
Required skills
Operational Excellence, Process Excellence, Lean methodologies, Six Sigma, stakeholder management, change management, analytical skills, freight forwarding knowledge, system adoption
Preferred skills
Experience with CargoWise or similar freight forwarding platforms, digital transformation expertise
Technologies
CargoWise, automation solutions, digital tools
Responsibilities
Lead initiatives to improve productivity, quality, service performance, and process compliance; Identify process inefficiencies and implement sustainable improvements; Drive adoption of new systems, automation solutions, and digital tools; Ensure regional processes and SOPs align with global standards; Facilitate collaboration between Operations, Commercial, Product, Finance, and Technology teams; Promote Lean thinking, root-cause analysis, and data-driven decision making
Seniority
Senior, hands-on IC