Subject Matter Expert (SME) Customs
Core
Act as the key link between the Customs organization and Functional Process Owners (FPO) and Platform teams to drive process standardization, operational excellence, and digital transformation.
Role type
Senior Subject Matter Expert (SME) Customs
Builds
Operational capabilities, standardized customs processes, and system implementations for global trade supply chains
Domain
Logistics / Supply Chain / Customs Compliance
Deliverable
product features
Required skills
Customs regulations knowledge, process improvement, data analytics, project management, stakeholder management, training facilitation
Preferred skills
Certification in Customs/Supply Chain, experience with operational reporting platforms, change management expertise
Technologies
Operational reporting platforms, analytics tools, customs systems
Responsibilities
Lead customer implementation activities for customs processes and system enhancements; Monitor operational performance metrics to identify improvement opportunities; Develop and deliver training programs to strengthen functional capabilities; Collaborate with cross-functional stakeholders to improve operational efficiency.
Seniority
Senior, hands-on IC
