Customer Success Partner - US Military Cargo
Core
Manage Maersk Line's existing US Government contracts and drive business growth for US Military, Food Aid, and Project Cargo across the Asia Pacific region.
Role type
Senior Customer Success Partner (US Government Logistics)
Builds
End-to-end container shipping services for US Government entities
Domain
Maritime logistics / US Government contracting
Required skills
US Government regulatory compliance (FOCI, FAR, DFAR), end-to-end cargo execution, stakeholder relationship management, cross-functional collaboration, root cause analysis, strategic project leadership
Preferred skills
Customer service experience, team leadership and coaching
Technologies
Microsoft Applications
Responsibilities
Ensure smooth execution of cargo moving for US Government customers from booking through delivery; Formulate and implement strategies to boost operational efficiency; Cultivate long-term relationships with U.S. Government customers; Act as primary coordination point for customer projects; Train and mentor colleagues on contractual compliance; Assist in identifying new service offerings through tenders; Ensure On Time Delivery for Military cargo; Perform root cause analysis for performance gaps.
Seniority
Senior, hands-on IC