Ocean Customer Experience Specialist
Core
Manage end-to-end export shipment handling from booking confirmation to cargo departure for key customers, ensuring smooth coordination between customers, transport providers, operations teams, and destination offices.
Role type
Export Key Client Specialist (Logistics Operations)
Builds
Export shipments for key customers
Domain
Global trade logistics / Freight forwarding
Deliverable
product features
Required skills
Export shipment handling, Logistics coordination, Stakeholder management, Issue resolution, Customer service, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Process and confirm customer bookings accurately, Coordinate transport planning and ensure timely movement of cargo, Serve as the primary point of contact for key export customers, Communicate with internal and external stakeholders, Coordinate with operations teams to resolve export shipment issues and delays, Liaise with destination offices to resolve customer disputes and claims, Monitor shipment milestones and provide updates, Maintain accurate shipment records and operational data, Prepare customer reports and operational updates
