MGF Lowe’s & NCS Specialist
Core
Manage customer communications and real-time dispatch execution for last-mile delivery, resolving routine delivery issues and monitoring routes to ensure successful deliveries.
Role type
Senior IC customer service and dispatch specialist
Builds
Last-mile delivery operations and customer experience
Domain
Logistics and transportation
Deliverable
physical/clinical work
Required skills
Customer service, real-time route monitoring, issue escalation, telephony, Microsoft Office Suite, operational KPI tracking
Preferred skills
Last-mile logistics knowledge, BPO call-handling experience, carrier coordination
Responsibilities
Handle inbound/outbound communications regarding delivery inquiries and exceptions, troubleshoot delivery issues with carrier teams, monitor assigned delivery routes in real-time, provide route status updates and escalate risks, conduct proactive customer follow-up, support carrier compliance with operational standards.
Seniority
Mid-level, hands-on IC