MGF Lowe’s & NCS Specialist
Core
Manage customer communications and real-time dispatch execution for Lowe's Heavy & Bulky Delivery or National Customer Service LTL Services to resolve last-mile delivery issues.
Role type
Senior IC customer service and dispatch specialist
Builds
Last-mile delivery operations for Lowe's and NCS
Domain
Logistics / Last-mile delivery
Deliverable
product features
Required skills
Real-time route monitoring, delivery exception troubleshooting, stakeholder coordination, KPI tracking, telephony and routing system usage, operational compliance
Preferred skills
Last-mile logistics knowledge, BPO call-handling experience, Microsoft Office Suite proficiency
Responsibilities
Handle inbound/outbound communications regarding delivery inquiries and exceptions, troubleshoot delivery issues with carrier teams, monitor assigned delivery routes in real time, provide route status updates and escalate risks, report on route performance and operational exceptions, conduct proactive customer follow-up after resolution
Seniority
Mid-level, hands-on IC
