Lead Logistics CX & Operations Specialist Korean Speaker
Core
Deliver ocean or supply chain services by managing customer requests, bookings, and documentation while ensuring timely resolution and compliance with internal processes.
Role type
Logistics Customer Service Specialist
Builds
Customer service solutions for ocean and supply chain operations
Domain
Shipping and logistics
Deliverable
client delivery
Required skills
SOP/IOP execution, accuracy, timeliness, process improvement, multi-channel communication, Microsoft Office proficiency, problem-solving
Preferred skills
1-2 years customer service experience, shipping/logistics background, Japanese or Korean language proficiency, cultural familiarity
Technologies
Microsoft Office (Excel, Word, PowerPoint)
Responsibilities
Execute booking and documentation requests via email, call, or chat; respond to customer inquiries across various channels; identify and communicate process deviations or safety risks; share best practices to drive team performance improvements.
Seniority
Junior to Mid-level, hands-on IC