Lead Logistics CX & Operations Specialist Korean Speaker
Core
Deliver ocean or supply chain service by coordinating customer requests, bookings, and documentation to ensure timely resolution and business outcomes.
Role type
Senior IC logistics customer service specialist
Builds
Customer service solutions for ocean and supply chain operations
Domain
Logistics / Shipping
Deliverable
client delivery
Required skills
SOP/IOP execution, accuracy, timeliness, stakeholder coordination, process improvement, customer inquiry management, Microsoft Office proficiency
Preferred skills
Shipping/logistics background, English fluency, Mandarin fluency, Korean fluency, Japanese fluency, proactive problem-solving, adaptability
Technologies
Microsoft Office (Excel, Word, PowerPoint)