Support & Infrastrucuture Analyst Pl
Core
Administer and ensure availability of IT/OT infrastructure, networks, servers, endpoints, and critical terminal systems.
Role type
Senior Infrastructure & Support Analyst
Builds
IT/OT infrastructure, network connectivity, and critical operational systems for port terminals
Domain
Logistics / Port Operations / IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT/OT infrastructure administration, L1/L2 technical support, network management, server management, endpoint management, incident management, change management, backup management, cybersecurity basics, patch management, service continuity planning, Windows administration, Linux administration, Active Directory, virtualization, hardware troubleshooting, software troubleshooting, OT device management, English (fluent), analytical problem-solving
Preferred skills
Lean methodology, root cause analysis, continuous improvement mindset
Technologies
Windows, Linux, Active Directory, Virtualization, IT/OT devices
Responsibilities
Administer and ensure availability of IT/OT infrastructure, networks, servers, endpoints, and critical systems; Install, configure, and maintain equipment, networks, hardware, software, and communication infrastructure; Provide L1/L2 technical support and troubleshoot critical applications, corporate systems, and operational environments; Monitor IT/OT services, manage incidents, changes, backups, cybersecurity, and service continuity; Participate in infrastructure, network, and application projects with internal teams, vendors, and global areas; Maintain technical documentation, inventory, contracts, and procedures, and support on-call rotations and travel for support and implementation
