Client Program Manager
Core
Account-level value creation and regional service delivery to ensure customer satisfaction and meet performance targets.
Role type
Senior Client Program Manager (Account Management)
Builds
Customer-specific supply chain optimization projects and global business plans.
Domain
Logistics and Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account management, supply chain optimization, program management, KPI tracking, NPS management, cost reduction, process improvement, team leadership, data analysis, risk management, stakeholder influence
Preferred skills
Lean tools, business improvement methodologies, matrix organization navigation, complex operational challenge resolution
Technologies
N/A
Responsibilities
Maintain and improve customer satisfaction levels (NPS), drive supply chain optimization projects, lead improvement projects and drive results, manage team on-boarding and performance, collaborate with commercial and operational experts, implement cost reduction projects
Seniority
Senior, hands-on IC with leadership responsibilities
