Sales Support Specialist
Core
Deliver customer service and support sales processes for Ocean and L&S products in the global logistics industry.
Role type
Sales Support Specialist
Builds
Customer service interactions and sales support for Ocean and L&S products
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Customer service, Sales support, Data analysis, MS Office, Stakeholder management
Preferred skills
Data Analysis Skills
Responsibilities
Deliver customer service in line with brand standards, Assist Sales and Customer Success Partners with queries and quotation requests, Assist customers with issues and exceptions, Read and reply to correspondences within SLAs, Propose initiatives for continuous improvement, Execute export and import sales processes, Approach and convert BCOs, Replicate solutions to customers in same vertical industry, Support after sales implementation and onboarding, Work with execution teams to develop customer value proposition, Achieve individual and team KPIs
Seniority
Entry-level to Mid-level