Software Engineer

San Jose (CA)Full-time$73k2026-09-11 → 2026-11-14

Core

Design and ship AI-powered features for Zoom's Workforce Engagement Management (WEM) platform, including LLM-powered simulation environments and intelligent notification systems.

Role type

Software Engineer (AI/LLM features)

Builds

AI-driven features for WFM and QM products

Domain

Enterprise collaboration, Workforce Management, Generative AI

Deliverable

product features

Required skills

Python, Go, Java, Machine Learning, NLP, LLM architectures, Prompt engineering, LLM fine-tuning, AI workflow orchestration

Preferred skills

PyTorch, TensorFlow, LangChain, AWS, GCP, Azure, Docker, Kubernetes, MLOps

Responsibilities

Design and implement AI-driven features using LLMs and prompt-based architectures; Develop, fine-tune, and evaluate prompts and models for conversational and decision-support use cases; Collaborate with product and engineering teams to integrate AI capabilities into existing workflows; Contribute to model evaluation frameworks and feedback loops; Participate in code reviews, technical design discussions, and cross-functional syncs; Identify and resolve production issues; Write clean, well-tested, and well-documented code

Seniority

Junior (0-1 years experience)

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.