Sr CX Consultant-1
Core
Manage end-to-end logistics operations and resolve complex exceptions for global trade.
Role type
Senior logistics operations consultant
Builds
End-to-end logistics operations and service excellence
Domain
Global logistics and supply chain
Required skills
End-to-end operations management, complex issue resolution, stakeholder coordination, root cause analysis, KPI monitoring, process optimization, mentoring
Preferred skills
Sea/air logistics experience, 3PL experience, process improvement, data analysis
Technologies
Logistics systems, data analysis tools
Responsibilities
Independently manage and monitor end-to-end logistics operations, Handle complex exceptions and ensure timely resolution, Act as a key contact point to coordinate across multiple stakeholders, Drive root cause analysis and implement corrective actions, Ensure service performance meets KPIs and customer expectations, Contribute to process optimization and operational improvements
Seniority
Senior, hands-on IC