Sr CX Consultant-1
Core
Manage end-to-end logistics operations and resolve complex exceptions to ensure service excellence and process improvement.
Role type
Senior Logistics Operations Consultant
Builds
End-to-end logistics operations for global trade
Domain
Logistics / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end logistics management, Complex exception resolution, Root cause analysis, Process optimization, Stakeholder coordination, KPI monitoring
Preferred skills
Sea/air freight experience, 3PL experience, Data analysis, Process improvement
Technologies
None stated
Responsibilities
Independently manage and monitor end-to-end logistics operations, Handle complex exceptions and ensure timely resolution, Drive root cause analysis and implement corrective actions, Ensure service performance meets KPIs and customer expectations, Contribute to process optimization and operational improvements, Support junior team members and share best practices
Seniority
Senior, hands-on IC