Senior Customer Experience Partner
Core
Manage a portfolio of Integrated Ocean and Supply Chain Management accounts in the Automotive and Industrial sectors, acting as the primary contact to ensure successful shipment lifecycles and operational excellence.
Role type
Senior Customer Experience Partner (Logistics)
Builds
Integrated Ocean and Supply Chain Management solutions for global customers
Domain
Global logistics, Ocean freight, Supply Chain Management
Deliverable
client delivery
Required skills
Ocean logistics operations, Supply Chain Management (SCM), Less than Container Load (LCL) operations, data analytics and reporting, Microsoft Excel, process improvement, root cause analysis, vendor performance management, customer success management
Preferred skills
Automotive industry knowledge, Industrial sector experience, mentoring junior team members, cross-functional collaboration
Technologies
Microsoft Office (Excel), data analytics tools
Responsibilities
Manage a portfolio of Integrated Ocean and SCM accounts; Serve as the primary point of contact for customers; Coordinate with internal teams to resolve operational issues; Monitor service levels, transit milestones, and performance metrics; Proactively identify and prevent service failures; Deliver customized reporting and data insights; Analyze trends and implement sustainable solutions; Maintain high standards of vendor performance; Support the development of junior team members; Identify opportunities to introduce additional Maersk products and services.
Seniority
Senior, hands-on IC