Customer Service Agent - SCM
Core
Manage daily logistics operations for import air shipments to Japan for key apparel retail clients, ensuring data accuracy and operational excellence.
Role type
Senior Customer Service Agent - Supply Chain Management (SCM)
Builds
Stable and efficient international transportation operations for key accounts
Domain
International logistics / Apparel retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Airfreight import process knowledge, Vendor management, SOP creation, KPI management, Data accuracy, Stakeholder coordination, Troubleshooting, Team leadership, Numerical skills, Microsoft Excel/Power Query
Preferred skills
TOEIC 600+, Power Query proficiency, Experience in fast-paced international environments
Technologies
Microsoft Outlook, Teams, Excel, Power Query
Responsibilities
Handle import Air shipments to Japan for key clients, Design and build operational workflows for new projects, Serve as primary escalation point for customer service, Execute daily operations and manage KPIs, Arrange trucking, customs clearance, carrier booking, and transport documentation, Manage vendors and maximize gross profit, Coordinate with customers, warehouses, carriers, and customs, Act as a prospective Team Manager balancing leadership and hands-on operations
Seniority
Senior, hands-on IC with team leadership responsibilities
