Customer Service Agent - SCM
Core
Manage daily logistics operations for import air shipments to Japan for key apparel retail clients, ensuring data accuracy and operational excellence.
Role type
Senior Customer Service Agent - Supply Chain Management (Logistics)
Builds
Stable and efficient international transportation operations for key accounts
Domain
International Logistics / Apparel Retail
Required skills
Airfreight import process knowledge, Stakeholder coordination, KPI management, Vendor management, SOP creation, Troubleshooting, Data accuracy, Team leadership, Numerical skills, Microsoft Office (Outlook, Teams, Excel, Power Query)
Preferred skills
TOEIC 600+, Experience in fast-paced international environment, Weekend/holiday shift flexibility
Technologies
Microsoft Outlook, Microsoft Teams, Microsoft Excel, Power Query
Responsibilities
Handle import Air shipments to Japan, Design and build operational workflows, Serve as primary escalation point for customer service, Execute daily operations and manage KPIs, Arrange trucking and customs clearance, Manage vendors and enforce SOPs, Coordinate with stakeholders for on-time delivery, Act as prospective Team Manager
Seniority
Senior, hands-on IC with team leadership responsibilities
