Manager - Technology, Customer and Operations
Core
Provides technical support and system functionality advice to Maersk WMS users, ITs, and product teams throughout the product development and usage cycle.
Role type
Manager - Technology, Customer and Operations
Builds
Maersk WMS system functionality and reliability
Domain
Logistics / Warehouse Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ticket resolution, bug fixing, SIT/UAT/Hypercare support, stored procedure review, program modification and deployment, functionality testing, automation
Preferred skills
stakeholder communication, user education
Technologies
WMS systems, stored procedures
Responsibilities
Resolve support tickets within SLAs, provide bug fixing advice, conduct onsite SIT/UAT/Hypercare support, review stored procedures, manage program modifications and deployments, perform functionality tests, automate support processes
Seniority
Manager, hands-on IC with team leadership
