SCM Customer Experience and Operation Analyst
Core
Managing end-to-end shipping processes, coordinating logistics stakeholders, and resolving operational issues for customers to ensure on-time shipments and compliance.
Role type
Senior Customer Experience and Operations Analyst (Supply Chain)
Builds
End-to-end shipping workflows and operational efficiency for logistics clients
Domain
Global Logistics / Supply Chain Management
Deliverable
Dashboards & analysis
Required skills
End-to-end shipping process management, stakeholder coordination, operational problem resolution, SOP/IOP compliance, KPI tracking, operational documentation control
Preferred skills
4PL operations knowledge, origin/destination operations expertise, advanced analytical skills, proactive mindset
Technologies
KPI tracking tools, operational documentation systems
Responsibilities
Manage and monitor end-to-end shipping processes ensuring deadlines and procedures are met; Coordinate logistics stakeholders to ensure proper shipment flow; Resolve customer and stakeholder inquiries and operational deviations; Ensure compliance with SOPs, IOPs, and client-specific procedures; Track performance KPIs to identify process improvement opportunities; Maintain active communication with clients to strengthen relationships; Prepare operational reports and documents as directed.
Seniority
Mid-Senior, hands-on IC
