Technical Service Account Manager
Core
Provide specialized technical and scientific support for enzyme and yeast applications in customer environments within the Carbohydrate Processing and Fuel Alcohol markets.
Role type
Technical Service Account Manager (Industrial Biotechnology)
Builds
Process optimization solutions and technical recommendations for industrial biotechnology clients
Domain
Industrial biotechnology, Carbohydrate Processing, Fuel Alcohol
Deliverable
client delivery
Required skills
Analytical and problem-solving skills, proficiency with statistical software (JMP), ability to interpret technical data, process audit execution, lab analysis, customer training delivery, post-sale troubleshooting, account planning
Preferred skills
Experience with fermentation or enzyme-driven industrial processes, experience with JMP or similar statistical software
Technologies
JMP, Microsoft Office
Responsibilities
Conduct routine plant visits to perform process audits and lab analysis, analyze process and laboratory data to identify improvement opportunities, deliver customer training on product selection and optimization, provide post-sale technical troubleshooting, collaborate with sales teams during customer meetings, develop tools to enhance data analysis
Seniority
Mid-level, hands-on IC