Lead Logistics Customer Experience & Operations Specialist
Core
Manage and update export shipping documents (Shipper bookings, Shipping Instructions, FCRs, Bill of Lading) and handle customer onboarding, case management, and contract/dispute resolution within the Maersk logistics environment.
Role type
Lead Logistics Customer Experience & Operations Specialist
Builds
Global trade logistics services for Maersk customers
Domain
Logistics / Supply Chain / Trade
Deliverable
client delivery
Required skills
Export shipping documentation, Customer onboarding, Case management, Contract management, Dispute resolution, System data management
Responsibilities
Manage Shipper bookings and shipping instructions, Handle FCRs and Bills of Lading, Execute customer onboarding and relationship management, Resolve customer cases and disputes
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