Lead Logistics Customer Experience & Operations Specialist
Core
Manage and update export shipping documents (Shipper bookings, Shipping Instructions, FCRs, Bill of Lading) and handle customer onboarding, case management, and contract/dispute resolution.
Role type
Lead Logistics Customer Experience & Operations Specialist
Builds
Global trade logistics operations and customer service workflows
Domain
Logistics / Supply Chain
Deliverable
client delivery
Required skills
Export documentation management, Customer onboarding, Case management, Contract management, Dispute resolution, System data entry
Responsibilities
Manage Shipper bookings and shipping instructions, Handle FCRs and Bills of Lading, Execute customer onboarding and relationship management, Process case management and contract/dispute resolution
Seniority
Individual Contributor, limited scope and complexity under supervision
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