Head of CHB Operations, North East
Core
Lead a large-scale Customs House Brokerage operation across multiple locations in the Northeast, ensuring safe, compliant, and efficient execution of customs brokerage services.
Role type
Senior leadership operational manager (customs brokerage)
Builds
Customs brokerage services for global trade clients
Domain
Logistics, Global Trade, Customs Compliance
Deliverable
client delivery
Required skills
Licensed U.S. Customs Broker, leading large-scale operational teams, workforce planning, operational performance management, cost control, strategic customer relationship management, cross-functional partnership
Preferred skills
Managing teams of 50+ employees through multiple layers, implementing transformation and automation initiatives, AI-enabled process improvement
Technologies
Automation tools, AI solutions for productivity and service delivery
Responsibilities
Lead multi-site Customs Brokerage Operations, develop and coach operational leaders, drive workforce planning and capacity management, build strategic customer relationships, monitor operational performance via KPIs, partner with Compliance, Commercial, Finance, HR, and Technology teams
Seniority
Senior, hands-on IC with leadership mandate