Head of CHB Operations, North East
Core
Lead a large-scale Customs House Brokerage operation across multiple locations in the Northeast, ensuring safe, compliant, and efficient execution of customs brokerage services.
Role type
Senior operational leader (Head of Operations)
Builds
Customs brokerage services for global trade clients
Domain
Logistics, Global Trade, Customs Compliance
Required skills
Licensed U.S. Customs Broker, workforce planning, multi-site team leadership, operational performance management, strategic customer relationship management, cost control, cross-functional partnership
Preferred skills
Experience implementing transformation, automation, process improvement, or AI-enabled initiatives
Technologies
Automation tools, AI solutions, KPI management systems
Responsibilities
Lead multi-site Customs Brokerage Operations across the Northeast Area, Develop and coach operational leaders while building a high-performing organization, Drive workforce planning, staffing strategies, capacity management, and organizational effectiveness, Build and maintain strong strategic customer relationships to support retention and growth, Monitor operational performance through KPI management, productivity analysis, and service reviews, Partner with Compliance, Commercial, Finance, HR, Technology, and Operations Excellence teams to achieve business objectives
Seniority
Senior, hands-on IC with leadership scope
