Shift Leader
Core
Lead coffeehouse operations during shifts, ensuring brand standards, team engagement, and guest satisfaction.
Role type
Shift Leader (IC)
Builds
Coffeehouse operations and guest experiences
Domain
QSR / Coffee
Deliverable
product features
Required skills
shift leadership, team coaching, inventory management, cash handling, SOP execution, waste management, new hire training
Preferred skills
high school diploma or GED
Technologies
POS systems, inventory management tools
Responsibilities
lead shifts with clear deployment and role communication, optimize product sales while managing waste, coach and train team members on roles and products, perform administrative tasks like bank deposits and ordering, ensure store safety and security standards, execute smooth shift hand-offs
Seniority
Entry-level to Junior, hands-on IC
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