Continuous Improvement Excellence Lead
Core
Strengthen Operational Excellence capability and system thinking across Global Shared Services (GSC) by embedding Lean practices and structured capability building into daily management routines.
Role type
Senior IC Continuous Improvement Excellence Lead (Centre of Excellence)
Builds
Self-sufficient CI teams capable of diagnosing performance gaps, running A3 problem solving, and sustaining improvements across CX, Finance, and Operations value streams.
Domain
Logistics / Supply Chain / Global Shared Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Continuous Improvement (CI) and Lean mindset, Six Sigma & Lean methods (A3, Root Cause Analysis, Kaizen, VSM, Standard Work), structured problem-solving, facilitation and training delivery, coaching capability, stakeholder management, analytical skills, English fluency
Preferred skills
Certified Lean Six Sigma Black Belt/Master Black Belt, experience in Global Capability Centres or shared services, maturity model design, performance management systems expertise, Train the Trainer model design
Technologies
A3 Problem Solving, Value Stream Mapping, Visual Management, Daily Management Boards, Performance Dashboards
Responsibilities
Drive OPEX culture shift from silo to end-to-end value stream thinking; Design and deploy structured capability journeys for OPEX elements; Lead training and facilitation for OPEX capability building; Enable the Train the Practitioner model for CI deployment; Strengthen Operating System and Daily Management discipline; Partner with business leaders to link OPEX to real business problems; Define and track adoption and maturity signals
Seniority
Senior, hands-on IC