Manager - Technology, Customer & Operations
Core
Lead technology implementations and integrations for warehouse management systems to improve operational efficiency and support business growth.
Role type
Manager, Technology, Customer & Operations
Builds
Warehouse management system implementations, AMR/ACR/ASRS automation projects, and IT service infrastructure for logistics operations.
Domain
Logistics, Supply Chain Execution, Warehouse Operations
Required skills
Warehouse management system implementation, SQL, AMR/ACR/ASRS project delivery, supply chain execution knowledge, project management, stakeholder management
Preferred skills
PMP or Prince-2 certification, mentoring, knowledge sharing
Technologies
Infor SCE, Exceed WMS, MS SQL, AMR, ACR, ASRS, Mult shuttle automation
Responsibilities
Implement and deliver IT solutions from design to go-live, coordinate with global teams for customizations, produce functional requirements and test plans, conduct training for super-users, manage service levels and KPIs, act as senior SME during major incidents, support disaster recovery and system migrations.
Seniority
Manager, hands-on IC with team leadership