Estagiário de Customer Experience - Comércio Exterior
Core
Supporting customer service and shipment status updates for a global logistics and container supply chain transformation.
Role type
Junior Customer Experience Associate (Logistics)
Builds
Customer service responses and shipment status tracking for global logistics operations
Domain
International Trade / Logistics
Deliverable
client delivery
Required skills
Customer support, document control (BL, Invoice, Packing List), internal system updates, import/export basics, Microsoft Office
Preferred skills
Knowledge of Incoterms, maritime transport concepts
Responsibilities
Answering customer inquiries within SLAs, updating shipment statuses, organizing trade documents, maintaining internal operational controls, collaborating with local and global teams
Seniority
Entry-level, student/intern
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