Estagiário de Customer Experience - Comércio Exterior
Core
Supporting customer service and logistics operations for international trade, ensuring timely responses and shipment status updates.
Role type
Junior Customer Experience Associate (International Trade)
Builds
Customer service responses and shipment status updates
Domain
Logistics / International Trade
Deliverable
client delivery
Required skills
Customer service, Document control, Office software, Basic import/export knowledge
Preferred skills
Logistics concepts (Incoterms, maritime transport), English (intermediate)
Responsibilities
Support customer service ensuring responses within deadlines, Assist in updating and sending shipment status, Support control and organization of documents (BL, Invoice, Packing List), Update internal systems and operational controls, Collaborate with local and global teams to ensure activity flow