Associate - Technology, Customer and Operations
Core
Manage onsite warehouse operations and WMS systems to enhance efficiency and resolve technical issues.
Role type
Associate, IT Business Analyst / WMS Operations
Builds
Warehouse Management Systems (WMS) integrations, dashboards, and process workflows
Domain
Logistics / Supply Chain / Warehouse Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SQL, WMS administration, API integration, EDI, reporting tools (Power BI, Birst, SSRS), process mapping, user story creation, technical troubleshooting
Preferred skills
Supply chain management principles, IT Business Analyst experience, stored procedure optimization, stakeholder requirement gathering
Technologies
SQL, Power BI, Birst, SSRS, APIs, EDI
Responsibilities
Administer and manage WMS for seamless operation; Conduct technical troubleshooting and resolve WMS-related issues; Collaborate with IT and warehouse teams for system enhancements; Gather and analyze requirements to create Functional Business Requirements (FBR); Create process maps, workflows, user stories, and acceptance criteria; Utilize reporting tools to create dashboards and actionable insights; Provide training and support on WMS usage and best practices
Seniority
Associate, hands-on IC
