CHB Operations Leader
Core
Lead day-to-day customs brokerage operations for a defined team of client accounts, ensuring superior service delivery, compliance, and operational efficiency.
Role type
Senior Operations Manager (Customs Brokerage)
Builds
Import customs brokerage services for client accounts
Domain
Global Logistics / Customs Brokerage
Deliverable
client delivery
Required skills
Team management, financial technical skills, analytical ability, operational focus, knowledge of transportation industry, conflict resolution, problem-solving, training and mentoring, thought leadership
Preferred skills
Lean management tools, resource management, technology platform adaptability
Technologies
MS Office products
Responsibilities
Manage team and client accounts for import customs brokerage, ensure compliance with Customs regulations and company policies, monitor KPIs and hold team accountable, drive employee engagement through training and performance appraisal, ensure accurate accounting and cash flow management, utilize lean management for team efficiency
Seniority
Senior, hands-on IC with management responsibilities