Job Posting Title Lead Logistics Customer Experience & Operations Senior Specialist

India, Chennai, 600116Full-time2026-07-01 → 2026-11-12

Core

Lead Logistics operations specialist ensuring end-to-end shipment execution, visibility, and customer experience across 3PL, 4PL, and DCM workflows.

Role type

Senior IC logistics operations specialist

Builds

Shipment execution, visibility, and reporting across global supply chain workflows

Domain

Logistics / Supply Chain Management

Required skills

3PL/4PL workflow management, DCM processes, exception management, KPI governance, RCA, stakeholder management, mentoring, automation enablement, data analysis

Preferred skills

Power BI, Power Automate, AI tools, advanced Excel

Technologies

Excel, Power BI, Power Automate

Responsibilities

Own end-to-end Lead Logistics operations post-booking; manage complex operational scenarios and customer escalations; drive KPI governance and SLA adherence; lead Root Cause Analysis (RCA) for process gaps; standardize SOPs and process documentation; mentor and develop team members; identify and deliver automation/AI opportunities.

Seniority

Senior, hands-on IC

About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega