Job Posting Title Lead Logistics Customer Experience & Operations Senior Specialist
Core
Subject Matter Expert for Lead Logistics operations across 3PL, 4PL, and DCM processes, driving customer experience and operational stability.
Role type
Senior IC logistics operations specialist
Builds
Shipment execution workflows, visibility dashboards, and standardized SOPs for global supply chain partners
Domain
Global Supply Chain Management (Logistics, Freight Forwarding, Destination Management)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
3PL/4PL workflow management, DCM processes, exception handling, KPI governance, Root Cause Analysis (RCA), stakeholder management, process standardization, team mentoring
Preferred skills
Automation/AI solution design, Power BI, Power Automate, import/export compliance
Technologies
Excel, Power BI, Power Automate
Responsibilities
Own end-to-end Lead Logistics operations post-booking including shipment execution and documentation; Manage complex operational scenarios and customer escalations; Drive KPI governance across quality, productivity, and SLA adherence; Lead RCA for process gaps and implement corrective actions; Standardize SOPs and knowledge repositories; Mentor and develop team members; Identify and deliver automation/AI opportunities
Seniority
Senior, hands-on IC with mentorship responsibilities
