Ocean Customer Experience Specialist - Spanish WSA
Core
Handle counter Chile tasks including invoicing, payment collection, cargo release, and export/import documentation for Maersk's logistics operations.
Role type
Customer Experience Specialist (Logistics/Shipping)
Builds
Invoices, receipts, and shipping documentation for Chilean trade partners
Domain
Global Trade Logistics / Shipping
Deliverable
client delivery
Required skills
Spanish (fluent), English (fluent), invoicing, payment validation, export/import documentation, ticketing system management, root cause analysis
Preferred skills
Maersk systems experience, SAP knowledge, MS Office proficiency
Responsibilities
Handle daily issue resolutions via email and chat, manage and create receipts and invoices, release cargo, validate payments, prepare and submit export/import documentation, perform root cause analyses for escalations, train new hires on processes
Seniority
Junior to Mid-level, hands-on IC